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With the rapid growth of the Internet
and the advances in today's communication technologies,
out-sourced and in-house call / contact centers are the
way of the future. In a short time, people will have
complete entertainment/telecommunication centers in their
homes. More people will be able to "shop"
from home via their televisions, telephones and personal
computers. In fact, these devices are merging. |
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The number of facts and statistics
about why web commerce is at the forefront of
today's business planning is growing at an amazing rate.
Nearly every industry in the world has been
directly affected by the Internet and the World Wide Web.
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We see internet commerce affecting many
industries today. An amazing variety of companies
are looking to call centers to handle their calls. Some
of these are:
- Restaurants for scheduling reservations and for taking
orders to go
- Manufacturer's generating leads to pass to retailers
- Flower shops to take orders
- Medical research testing campaigns
- Insurance companies to pre-screen claims
- Direct response television ventures using infomercials
- Public broadcasters accepting donations
- Medical offices to schedule patients
- Franchises doing dealer locate to get more customers
- Catalogue companies full-time and to take overflow
- Seasonal industries based on events such as:
- New year's resolutions.
- Valentine's day.
- Tax preparation.
- Spring time growth.
- Mother's and Father's day.
- Graduations.
- Vacations.
- Back to school.
- Harvest time products and holidays.
- Various Winter Holidays.
- Any of the above needing Customer Service calls handled
after the initial call.
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